Privacy Policy

Last updated: October 23, 2026

The Printer Doctor respects your privacy. This policy explains what personal information we collect through this website and our service requests, why we collect it, and your rights. It is written to meet Quebec’s Act respecting the protection of personal information in the private sector (Law 25) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Person in charge of the protection of personal information

What we collect and why

• Service requests: when you fill in our service request form, we collect your name, company (optional), phone number, email address, street address, and details about your printer and the problem. We use this information only to schedule and carry out the service, contact you about it, and invoice it.
• Calls and emails: if you call or write to us, we receive the information you choose to give, to answer you and provide the service you ask for.
• Website statistics (only if you accept): with your consent, we use Google Analytics to see how many people visit the site and which pages they use. Google then receives your IP address and sets cookies (see below).
• Server logs: like any website, our host automatically records technical information (IP address, date and time, page viewed, browser type) to keep the site secure. These logs are deleted after about one month.

The site’s fonts are loaded from Google Fonts, so Google receives your IP address when a page loads; no cookie is set for this.

The service request form uses Cloudflare Turnstile to block automated spam. Cloudflare receives technical information about your browser for this check only.

Cookies

Google Analytics runs only if you click “Accept” in the cookie banner. It then sets cookies (named _ga) to count visits. If you decline, Google Analytics does not run and no analytics cookie is set. Your choice is kept for 12 months in a cookie named pd_consent; you can change it at any time with the “Cookie settings” link at the bottom of every page. The pd_lang cookie remembers the language you choose with the EN | FR switch (12 months).

Who we share it with

We do not sell, rent or trade personal information. Your information is used only by The Printer Doctor staff who handle your request. We share it only when needed to provide the service (for example, with the technician who visits you), when the law requires it, or with your consent.

Our website, service request system and email are run by service providers. Some information may therefore be stored outside Quebec and outside Canada, including in the United States, with adequate safeguards.

How long we keep it

Service request and service history information is kept as long as needed to provide service and to meet our accounting and tax obligations, then securely destroyed. Server logs are deleted after about one month.

Your rights

You may ask to access the personal information we hold about you, have it corrected, or withdraw your consent. Contact the Privacy Officer above; we will answer within 30 days. If you are not satisfied with our answer, you may file a complaint with the Commission d’accès à l’information du Québec (Quebec residents) or the Office of the Privacy Commissioner of Canada.

Security and incidents

The site is served over HTTPS, and access to your information is limited to staff who need it. If a privacy incident creates a risk of serious harm, we will notify the people affected and the appropriate privacy authority.

Changes

We may update this policy. The date of the last update appears at the top of this page.